/06 — Ongoing Support

What happens after launch.

Sites break, plugins go stale, and traffic changes — ongoing support keeps things running instead of leaving you to notice the problem first.

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What's included

Coverage that scales with how much you rely on it.

From basic updates to a full DevOps partnership, matched to how critical uptime is for your business.

01
Website Maintenance & Updates
Core, plugin, and theme updates kept current without breaking things.
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02
Security Monitoring
Malware scanning and threat protection running in the background.
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03
Performance Optimisation
Faster load times, fewer bottlenecks, better search rankings.
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04
Uptime Monitoring
24/7 tracking so you hear about downtime before your customers do.
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05
IT Consulting
Straight advice on stack choices, cost reduction, and scaling plans.
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06
DevOps & Cloud Management
CI/CD pipelines and cloud infrastructure managed for you.
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Packages

Packages & Pricing

Prices in
CMS/ Informative Website
$279 AUD/mo
+Core, theme & plugin updates, tested on staging before going live
+Daily offsite backups (30-day retention)
+Uptime monitoring with AI-assisted anomaly alerts
+Weekly security & malware scans
More Features
+Broken link and 404 checks
+Up to 30 minutes/month of minor content edits (text/image swaps)
+Standard support, 48-hour response
Add On
+Monthly site health report
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E-Commerce Maintenance
$429 AUD/mo
+Everything in the CMS package, plus:
+Payment gateway & checkout monitoring after every update
+Cart, inventory & shipping-plugin compatibility testing
+Transaction-safe backups: order history, customer data, and inventory state included, snapshotted before every update
More Features
+Priority support, 24-hour response
+Up to 1 hour/month of developer time for catalogue fixes and minor tweaks
Add On
+Auto-scaling alert coverage for traffic spikes (sales, promos, seasonal surges)
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Custom Solution Maintenance
$859 AUD/mo
+Dedicated developer hours (starts at 3 hrs/month, scales with your app's size)
+Server, dependency & library update management
+Database maintenance and backups
+API/integration and webhook monitoring
+Staging environment testing before every deploy
More Features
+Bug triage and fixes
+Dedicated point of contact
+Priority support, same-business-day response
+Monthly planning call
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FAQ

Common questions.

What happens if our site goes down?

Uptime monitoring alerts us immediately, and we start working the issue right away — Growth and Scale plans include priority response so you're not waiting behind other tickets.

What's your response time?

Starter plans get next-business-day response. Growth and Scale include priority support with same-day response, and Enterprise plans carry a guaranteed SLA.

Do we need this if Xark Tech built our site?

It's not required, but strongly recommended — we know the build inside out, which means faster fixes and fewer surprises than handing it to a new team cold.

Can we cancel anytime?

Yes. These are month-to-month retainers with no long-term contract.

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Keep it running smoothly.

A strategist replies within one business day, no bots.

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